Responsible Gambling at Skycrown
What safer-gambling tools are for
Skycrown provides a set of account controls that help you keep play within limits you choose in advance. These tools exist for one reason: to keep pokies and table games a form of entertainment, not a source of financial or emotional stress.
None of these settings cost anything to use and none of them affect your ability to withdraw funds you have already won. They simply put boundaries around how much you can deposit, how much you can lose, how long you can play, or whether you can access your account at all.
You are in control of every setting on this page. Support staff can help you apply a limit, but only you can request that a limit be loosened or removed, and only after the cooling-off period tied to that limit has passed.
Setting a deposit, loss or time limit
Limits are set from your account dashboard and apply going forward from the moment you confirm them. Follow these steps to put a limit in place.
- Log in to your Skycrown account and open the account or settings menu.
- Select Responsible Gambling or Account Limits from the menu options.
- Choose the limit type: deposit, loss, or time (session length).
- Pick a daily, weekly or monthly cap and enter the amount in AUD or the number of minutes.
- Confirm the limit. It applies immediately once saved.
- To lower a limit further, do so at any time. To raise or remove a limit, contact support: the increase only takes effect after a cooling-off period.
A lower limit protects you sooner. If you are unsure where to start, set a modest deposit limit first and adjust it only after you have watched how it fits your budget over a few weeks.
Self-exclusion and how it works
Self-exclusion closes your account to real-money play for a period you nominate. It is the strongest tool available and is intended for situations where a temporary limit is not enough.
How to activate self-exclusion
Request self-exclusion through the Responsible Gambling section of your account or by contacting support directly. Choose the exclusion period you need. Once confirmed, your account is closed to deposits and gameplay for that entire period.
What happens during exclusion
You will not receive marketing emails or bonus offers while excluded. Any funds sitting in your account remain yours and can be withdrawn following standard verification. Access is not reinstated early, even at your own request, once the exclusion is confirmed.
Self-exclusion at Skycrown covers this account only. It is separate from any national self-exclusion register tied to Australian-licensed wagering operators, since Skycrown operates under an international licence rather than an Australian one.
Safer-gambling tools at a glance
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the total amount you can add to your account daily, weekly or monthly | Set in Account Limits; applies immediately, lowering is instant |
| Loss limit | Caps the amount you can lose over a chosen period, regardless of turnover | Set in Account Limits alongside deposit limits |
| Time limit | Restricts total session length so play stops after a set number of minutes | Set in Account Limits or Responsible Gambling settings |
| Reality check | Sends an on-screen reminder during play showing session time and spend | Enabled in account preferences, interval chosen by you |
| Self-exclusion | Closes the account to deposits and play for a fixed period you choose | Requested via Responsible Gambling settings or by contacting support |
Increasing or removing any of these settings goes through a cooling-off period. Lowering a limit or extending self-exclusion is actioned straight away.
Recognising the warning signs
Problem gambling develops gradually and is easier to address early. Watch for these patterns in your own play or in someone close to you.
- Spending more time or money on pokies than you planned, repeatedly.
- Chasing losses by depositing again to try to win back what was lost.
- Borrowing money, selling belongings, or missing bill payments to fund play.
- Feeling irritable, anxious or preoccupied when not playing.
- Hiding the amount of time or money spent from family or friends.
- Neglecting work, study or relationships because of gambling sessions.
Noticing even one or two of these signs is worth acting on. Setting a limit or taking a break is not an admission of failure, it is a practical step that keeps play manageable.
Where to get help locally
Free, confidential support is available across Australia, separate from Skycrown and at no cost to you.
- Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources.
- Lifeline: 13 11 14, for immediate personal crisis support.
These services offer counselling, budgeting support, and guidance for family members affected by someone else's gambling. Reaching out is a private conversation, not a report to anyone.
Skycrown is intended for players aged 18 and over. Age verification and identity checks apply before withdrawals are processed, in line with standard account security requirements.
Frequently asked questions
How long does a deposit limit take to start working on Skycrown?
A new or lowered deposit limit applies immediately once you confirm it in your account settings. There is no waiting period to reduce a limit, only to raise or remove one, which goes through a cooling-off period first.
Can I remove a self-exclusion early if I change my mind?
No. Once self-exclusion is confirmed for a chosen period, it runs for the full duration and cannot be reversed early, even on your own request. This is by design, to keep the tool effective.
Will setting a loss limit affect money I have already won?
No. A loss limit only restricts how much you can lose going forward during the period you set. Winnings already credited to your account are unaffected and can still be withdrawn after verification.
Does self-exclusion on Skycrown apply to other casinos too?
No. Self-exclusion here closes your Skycrown account only. It is not linked to a national register, since Skycrown operates under an international licence rather than an Australian one.
What should I do if I notice these warning signs in a family member?
Contact Gambling Help Online on 1800 858 858 for guidance on supporting a family member, or encourage them to reach out directly. Counsellors can advise on conversations, boundaries and next steps confidentially.
Is there a minimum age to use Skycrown's account limits?
Yes. Skycrown accounts and all associated tools are restricted to players aged 18 and over, verified through standard identity checks before withdrawals are processed.